Video and browser plugins
For video compatibility with your plugins please make sure you have the latest browser installed and the latest video plugins players installed. Below are the links. This has resolved issues for nearly every single user.
Please submit a help desk ticket after doing the upgrades and we will reply promptly if you are having any issues with playing videos.
Latest Google Chrome Browser Download: Click HERE (RECOMMENDED)
(Note if google chrome browser video is lagging – make sure to update your video players see links below):
If it is still lagging follow these simple steps:
1) Type: chrome://plugins/) in your chrome browser.
2) Press details in the upper right corner
3) Then you have to disable pepflashplayer.dll
Other Options:{{{{{ Best option for speed, memory, and security is Chrome}}}}
Latest Firefox Browser Download: Click HERE (NOTE: Firefox is known for having memory leak issues)
Latest Explorer Download: Click HERE (NOTE: Internet Explorer is known for having security issues)
Recommended:
Update your video player and pdf browser extensions:
Flash: CLICK HERE TO UPDATE
Windows Media Player: CLICK HERE TO UPDATE
QuickTime: CLICK HERE TO UPDATE
PDF: CLICK HERE TO UPDATE